The Plumbers Co-op — technology modernisation for a multi-branch trade supply network

A member-owned trade supplier needed to modernise core systems and launch credible B2B digital ordering — while keeping branch operations running at full speed.

Moment

Multi-branch wholesale and retail trade supply businesses are operational by default: inventory, pricing, account rules, branch fulfilment, and relationship-led service. When digital demand ramps up, the systems underneath get stress-tested quickly.

Constraint

The organisation had an eCommerce build in motion and a shifting internal team. They needed senior ownership, a clear roadmap, and a delivery approach that reduced operational risk instead of adding to it.

What changed

Strategic Alignment & Risk Sequencing

Ran a focused discovery to align stakeholders on the real constraints (systems, process, and adoption), then produced a modernisation roadmap that sequenced risk out of the program.

Trade-Focused B2B eCommerce Launch

Launched a B2B eCommerce experience designed around trade realities: account access, streamlined ordering, and member-first merchandising that complements in-branch service.

Cloud ERP Foundation

Modernised core ERP capability in the cloud so reporting, integrations, and future automation were built on a stable foundation (not workarounds).

Embedded Change & Governance Uplift

Strengthened change management and communication (training, governance, clearer rhythms) so the technology landed inside the business — not beside it.

Values

Outcomes

Foundation

A modernisation foundation that reduces operational drag and shifts the organisation from periodic “big bang” projects to continuous improvement.

Channel

A new digital channel that increases convenience and self-service access for members while preserving and strengthening a relationship-led service model.

Alignment

Improved internal alignment and execution confidence — the missing ingredient that turns “new systems” into real operational change.

Alignment

Improved internal alignment and execution confidence — the missing ingredient that turns “new systems” into real operational change.

What it means for teams like yours

If you’re a multi-branch trade and construction supply network where operations have scaled but systems haven’t, we can lead end-to-end modernisation: strategy, architecture, delivery, and adoption — without disrupting the business that funds the change.